Privacy Policy – VEA

Last updated: 11/08/2025

This Privacy Policy describes how VEA (“we”, “us”, “our” or “the Site”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from www.vea.ae (the “Site”), or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” mean any user of the Services, whether as a customer, website visitor, or another individual whose information we have collected in accordance with this policy.

By accessing or using any of our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any updates will be posted here with the updated “Last Updated” date.

2. Information We Collect

a) Information You Provide Directly

  • Contact Details – name, address, phone number, email.

  • Order Information – billing/shipping address, payment confirmation, email, and phone number.

  • Account Information – username, password, security details.

  • Shopping Activity – items viewed, added to cart, or saved to wishlist.

  • Customer Support – any information you provide when contacting us.

b) Information Collected Automatically

We automatically collect certain “Usage Data” through cookies, pixels, and similar technologies, including:

  • Device and browser information

  • IP address and geolocation

  • Pages visited, time spent, and interaction data

c) Information from Third Parties

We may obtain data from:

  • Payment processors for order fulfillment

  • Advertising partners and analytics providers (e.g., Google Analytics, Google Ads, Meta Ads)

  • Social media integrations

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders for padel rackets, padel balls, sports accessories, travel comfort products, and eco-friendly lifestyle goods.

  • Send order confirmations, updates, and promotions.

  • Provide customer support.

  • Improve our Site’s performance, user experience, and marketing relevance.

  • Comply with UAE e-commerce and consumer protection laws.

4. Google AdSense & Cookies 

We use Google AdSense to display relevant advertisements. Google may use cookies to serve ads based on your previous visits to this or other websites. These cookies help personalize your ad experience.

5. Cookie Policy

We use cookies to:

  • Enable essential site functions like cart and checkout.

  • Improve browsing experience.

  • Track analytics and deliver relevant advertising.

You can manage or disable cookies via your browser, but some site features may not work without them.

6. How We Share Your Information

We may share your data with:

  • Trusted Service Providers – shipping companies, payment processors, IT support.

  • Advertising & Analytics Partners – Google, Meta, Shopify.

  • Legal Authorities – when required by law.

We do not sell your personal data.

7. Your Rights

Depending on your location, you may:

  • Request access, updates, or deletion of your personal data.

  • Opt out of marketing emails at any time.

  • Disable targeted advertising cookies.

8. Security & Data Retention

We use SSL encryption and secure payment gateways. Data retention periods vary depending on legal and operational requirements.

9. Children’s Data

Our Services are not directed to children under 16. We do not knowingly collect personal data from children.

10. International Data Transfers

Your data may be transferred and processed outside your country, including in the UAE. Safeguards are applied in line with applicable laws.

11. Contact Us

For questions about this Privacy Policy, contact:

📧 Email: info@vea.ae
📍 Address: Al Quoz, Dubai, UAE