Refund policy
VEA is a registered lifestyle brand by Enthusiasm Star General Trading LLC. We offer premium padel equipment, travel comfort accessories, and eco-friendly soft toys with easy returns and full customer support.
Return Policy for UAE Customers
We offer a 14-day return policy on all eligible items purchased within the United Arab Emirates (UAE).
- Item must be unused, unwashed, and in its original packaging
- Tags must be intact
To initiate a return:
Email: info@vea.ae
Phone: 04 338 0552
Return Address:
Enthusiasm Star General Trading LLC
Warehouse No. 59, Dubai, UAE
How to Return
- Email us with your order number and reason for return
- Receive your shipping label and instructions once approved
- Ship the item within 5 days of receiving return instructions
Damaged or Incorrect Items
Please inspect your order. For damaged, defective, or incorrect products, email info@vea.ae immediately. We will arrange a replacement or refund.
Non-Returnable Items
- Personalized, custom, or hygiene-related items
- Used travel pillows
- Gift cards, sale items, and hazardous goods
Exchange Policy
Please return the original item and place a new order for the replacement.
Refund Process
Once your return is approved and received:
- Refunds are processed within 10 business days
- Processing time depends on your bank or card provider
- If not received within 15 days, contact info@vea.ae
